We take support seriously.  For the fastest support response, we encourage you to use the support ticket system found in your billing portal.

For our web hosting customers:

• First think about your question.  Is there a problem with your service or do you have a question about how to use your service.
  • A problem with your service:
    • Visit your billing portal and first check our Knowledge Base to see if your question has already been answered.
    • If not, submit a support ticket with a detailed description of your problem.  Please include your domain name, web site control panel username and password.
  • A question about how to use your service:
    • Visit www.site-helper.com for most answers.
    • If you can not find your answer, visit your billing portal and check our Knowledge Base to see if your question has been answered.
    • If not, submit a support ticket with a detailed description of your problem.  Please include your domain name, web site control panel username and password. 

For our VPS customers:

• We only support unmodified installs.  We do not support any software installed by you or any other third party.
  • We do offer administration services for a fee of $75.00 per hour on modified installs and software installed by you or a third party.
  • For all unmodified installs, visit your billing portal and first check our Knowledge Base to see if your question has already been answered.
  • If not, submit a support ticket with your shared IP address and root password, and a detailed description of your problem.
• We are not responsible for any lost data for any reason. 

For our Shoutcast customers:

• Visit your billing portal and first check our Knowledge Base to see if your question has already been answered.
• If not, submit a support ticket with your port number and a detailed description of your problem.